WORK
TEAMS
To
spend time together that improves communication and cooperation
between team members
In
this article we ask you to participate in a small group to consider
and develop a workplace issue. If you work in a team office
environment you will have no trouble in carrying the assessment
criteria. You can pick and develop any workplace issue that you like.
If however, you do not work in a team environment and are unable to
form a workgroup you can form a “moot” workplace team with either
your friends or family. In the moot you can discuss the following
workplace issue:
Should
our real estate agency buy new computer equipment? If so should they
buy it from supplier A, B or C?
You
can make up any detail or further information that you require.
The
following notes on workteam communication are provided so that you
know the necessary analysis and procedure to carry out your own team
discussions. You can adapt the notes to the particular circumstances
of your workteam moot.
=======================================
DOES
POOR COMMUNICATION HOLD REAL ESTATE TEAMS BACK?
A
recent study tested the effects of communication and job satisfaction
on performance. Employees were asked to rate their job satisfaction
and their perceptions of the level of communication in the workplace.
At the same time, the employees' managers were asked to rate the
performance of their subordinates.
The
study found that people who have high job satisfaction and perceive a
high level of communication in the workplace also were perceived as
being the highest performers.
Using
similar logic, people with low job satisfaction and low perceived
communication were the poorest performers in the organization.
The
study's conclusion was that communication is more important than job
satisfaction for performance.
COMMUNICATION
IS THE KEY
A
manager should communicate more than he/she thinks is necessary.
Share more of the business direction, issues, and obstacles than your
employees need to know.
If
you are a member of a team, communicate your plans, resource
requirements, and challenges.
If
you are a member of a sales team, share all account and relevant
industry information. Your team members will not only enjoy working
with you more, your team will outperform all others as well!
Collaborative
team environments
Many
real estate agencies believe teamwork and cross-functional
collaboration are critical to developing better agency services and
getting them to their clients
faster.
Providing specially designed buildings and team environments is one
way in which agencies are trying to enhance communication and
collaboration. Research into teamwork communication has found:
- that specially
designed team environments promote more effective teamwork and
communication,
- that
team environments influence how individuals interact within teams
INFORMATION
TO HELP YOU PREPARE FOR A WORKPLACE GROUP DISCUSSION
Communication
and team development
Understanding
and thinking strategically about communication is just as fundamental
to an agency’s success as keeping up with technological change and
developing an effective business plan. Leaders who show improved
skills in communication experience increased productivity and job
satisfaction among their employees and for themselves. They also pave
the way for effective teams
To
heighten his/her awareness of communication issues the real estate
agent should understand the following:
- strategies to
persuade and build relationships among different personality styles and
within culturally diverse groups.
- methods
for building collaborative workplace relationships
- ways
to overcome barriers posed by hostile situations
- how
assumptions about communication can affect team efforts
- tactics
for monitoring and assessing your own and others' behaviors, attitudes
and values
The
most effective real estate agencies throughout the world use decision
making tools. This results in excellent decisions that positively
impact the work, the organization, and the ability to create profits.
The six step decision making model incorporates the most effective
of these decision making techniques. Here is a brief research
summary upon which this six step model is based:
- involve people
in the decision-making process who will implement or be effected by the
decision.
- use a
structured approach to decision making to get great results.
The
most effective use of team decision making is on an ongoing basis
versus short term projects. In cross functional teams the project
leader should make most of the project management decisions after the
team has set project goals and developed the project plan.
Effective
Decision Making includes:
- setting the
goal first,
- developing many
creative alternatives,
- using pro/con
analysis,
- creating an
action plan to overcome identified obstacles.
Teams
that make decisions require team decision making training.
Integrated
workplace strategies (IWS)
Many
organizations make initial forays into alternative officing by
focusing on one type of unconventional workplace approach. The choice
may be home based telecommuting, some form of hoteling or non
territorial officing, a specially designed team environment, telework
centres, or another alternative. In fact, few people work in a single
location.
IWS
An
Integrated Workplace Strategy (IWS) conceives the workplace to be a
system of loosely coupled work settings. The diverse settings are
linked by the physical movement of employees and the electronic
movement of information. The IWS concept views the workplace system
as dependent on and shaped by information technology, management
practices and organizational culture, work processes, and workforce
demographics.
Research
into IWSP has examined:
- the range of
work settings which comprise effective workplace systems.
- the
ways employees use the different settings available to them.
- when
and where employees choose to work, given the opportunity to choose.
- employee
responses to Integrated Workplace Strategies
- the
roles technology, organizational culture, and Change Management play in
creating high performance workplace systems.
SOMETHING
TO DO
Cooperate
with team members to plan and prepare a simple presentation
- Cooperate with
team members to plan and prepare a component of a presentation based on
a workplace related issue
- Submit
a plan for the task that incorporates a series of discrete steps and
processes.
EFFECTIVE
DECISION MAKING - PREVIEW
A
step by step approach plan will aid decision making in a team
environment, Such an approach helps overcome problems managers
experience as they make decisions inside their high velocity work
environment.
The
real estate agent must decide whether to involve a team or make the
decision him/herself.
Insight
inventory questionnaire
This
assessment is called the Insight Inventory and has been developed
specifically to facilitate the more effective performance of teams
and workgroups. It profiles responses to a list of 32 adjectives on
the decision maker’s work and personal style, but it does not
contain the important developmental activities that are a part of the
actual instrument. Those activities give the decision maker greater
insight into his/her behavior and show him/her how to flex his/her
behavioral style to reduce conflict and improve performance.
If
your style in this category falls between the strong styles of either
side. This could mean that in this category of behavior, you are
generally more flexible and able to shift your style as needed.
Your
style may lean more strongly toward a specific side. Typically, you
exhibit fewer behaviors that could be found on the opposite side. Also,
you may exhibit some strong behaviors from the side you are on
that stress an opposing style.
Your
style may have none or very few of the characteristics from the
opposite side. You probably exhibit some behaviors that stress an
opposing style. Because of your strong style in this category you
are more likely to misunderstand/misread an opposing style.
SOMETHING
TO DO
- Present
a job related report to a group
- Deliver
a 4-6 minute presentation based on the tasks undertaken for learning
outcomes 1 and 2.
REINVENTING
THE WORKPLACE
Research
is constantly evolving. Our present focus is on Change Management: How
do organizations make the transition from conventional work
patterns to alternative officing?
Do
real estate agents understand the nature of alternative officing,
forces driving its development, and critical success factors in
successfully implementing innovative workplace strategies.
THE
INTEGRATED WORKPLACE STRATEGY CONCEPT (IWS)
IWS
characterizes the workplace as a unified system that creatively
combines wisdom about:
- the nature of
physical settings (where work is conducted)
- the
information technologies used in the performance of work (how data,
opinions, and ideas are accessed, processed, and communicated).
- the
nature of work patterns and processes (when and how tasks must be
performed to achieve business objectives).
- organizational
culture and management (the formal and informal values, expectations,
policies, and behaviors that influence all of the other factors).
As
is the case in any true system, changes in one part will affect all
the others. The challenge, therefore, is to design a coherent overall
strategy that enables the various aspects of the total system to work
in harmony, and complement each other.
The
forces driving change
- Reduced costs
for higher profits
- Innovative
products or improved productivity for competitive advantage
- Better service
for improved customer satisfaction
- Policies
enabling employees to balance work/family responsibilities
- Effective
programs to attract and retain staff
- Facilities and
processes to improve teamwork and collaboration
- Policies and
practices to ensure regulatory compliance.
Most
companies start down the path to IWS with a narrow focus:
Reducing
costs
Why
costs? US research has shown very few real estate agencies in IWS
didn't originate in a senior management edict to cut costs, or result
from a corporate real estate manager's anticipation of such an edict.
Performance
measurement
Measuring
effectiveness rather than productivity is inherently more difficult,
less precise, and almost always more valuable. It is a form of
performance assessment that is diagnostic in intent. The goal is to
facilitate informed decision-making that will shape the continuous
improvement of the workplace system.
INDIVIDUAL
HINTS
The
6 steps are:
- set goals and
criteria
- expand
alternatives
- narrow
alternatives
- do pro/con
analysis
- reach consensus
on the best alternative
- develop an
action plan to break through barriers.
The
decision making tools are:
- set goals and
criteria tool
- expand
alternatives tool
- narrow
alternatives tool
- pro/con
analysis tool
- criteria
approach to decision-making tool
- adverse
consequences tool
- measurable
levels of criteria tool
- helpful actions
to reach consensus
- action plan to
break through barriers tool.
More
effective decisions are made when a structure is followed. These six
steps provide a simple structure to follow when your team makes
decisions. Use these 6 steps when constructing your presentation for
decision making:
Step
|
Benefits |
Set
Goals and Criteria |
Guides the best decision possible |
Expand
Alternatives |
Many options increase the likelihoodof a great decision. |
Narrow
Alternatives
|
Utilizes the creative alternatives and moves
towards the best decision and corresponding action plan. |
Do
Pro/Con Analysis |
Top choices are thoroughly critiqued, preventing
surprises. |
Reach
Consensus on the
Best Alternative |
A good decision is made which all team members
actively
support. |
|
|
Develop
an Action Plan through
Barriers
to Break |
Successful implementation: is usually more important
than
the decision itself. |
Individual
decision making
Managers
worry and think about decisions much more than is necessary. This
step-by-step process allows you to make effective decisions rapidly. In
fact, using such a process can make decision making fun because
you can play a game with yourself to see how fast you can go through
the steps.
Decision
making steps
Step
1: Set Goals and Criteria
Step
2: Expand Alternatives
Step
3: Narrow Alternatives
Step
4: Do Pro/Con Analysis
Step
5: Select the Best Alternative
Step
6: Develop an Action Plan to Break Through Barriers
Practice
the steps and tools using the assessment problem. Time yourself
using a time log.
Team
decision making
Did
your family consider which features everyone wanted when it bought
the last car? If family members drove the car before they bought it,
they were considering the main goal of whether or not the car would
run. If they thought about the car’s size or its gas mileage, they
were probably thinking about goals and criteria they had set for the
decision. When families set goals to help make important decisions,
they make better decisions.
Teams
can make good decisions in real estate agencies too. This is
especially true if the team takes a few minutes to list the goals and
criteria for what it thinks a good decision would be. When a team
begins by thinking and describing a picture of what the results of
the decision should be, they have created the target that will guide
both the decision and its successful implementation.
EXAMPLE
1 Select a
team-building activity or team training program. Pick a program or
activity that provides fun, learning, and improves a high priority
area of work performance.
2 New computer system purchase
Obtain
the equipment that best meets the specifications, has the lowest
purchase cost and the lowest on going maintenance costs.
Now
choose a decision which you think the team should make and then
develop the goal and measurable criteria. This is shown below and
can be used as your model for completing the assessment.
Team
decision making
Decision: To find the
best computer system for the agency
The
Ultimate Goals: The best outcomes possible for the decision.
To
be the best work team in the agency
To
spend time together that improves communication and cooperation
between team members
Criteria: Ways to measure the top ultimate goal(s):
Put
a check next to the most important criteria.
The
Ultimate Goals: The best outcomes possible for the decision:
Criteria: Ways to measure the top ultimate goals:
Put
a check next to the most important criteria.
THINGS
TO DO
Use
these actions with a team established at work or with your family
members pretending to be work colleagues.
Brainstorming
Ask
the team to help brainstorm the ultimate goals. These are the best
possible outcomes for the decision. The team will never achieve the
ultimate results if it does not begin by identifying what the
ultimate looks like when it is achieved. Ask team members to
brainstorm as many ideas as they can. Help the team select the one
or two most important ones. These are the goals for the decision.
Ask
the team to brainstorm ways it can measure the top ultimate goal(s).
What criteria will the team measure? The criteria can include
productivity, time, costs, performance, etc.
Ask
the team to help select one or two ways to measure the goal(s). The
criteria should be easy to measure and should reflect whether or not
the goal was reached. Easy to measure criteria helps insure that the
team will actually measure the goal. Put a check next to the most
important criteria.
As
you proceed through team decision making consider yourself a member
of the team. As a member of the workplace team, you will be asked to
practice the 6 Decision Making Steps using the tools provided. This
allows you to complete the decision making criteria before you
participate in or lead real life team decision making for the
assessment.
Summary
The
above skills help teams progress quickly and efficiently through the
levels of Communication, Cooperation, Coordination, Creative
Breakthrough and Continuous Breakthrough. Emphasis is placed on
providing decision making skills, tapping into each team member's
creative ideas, and managing interorganizational, cross-functional
teams. Learn and apply this methodology and create breakthroughs in
team decision making.
Targets
Cross-functional,
natural work group, problem-solving, project, or process-improvement
team members/leaders. Newly forming team members and HR personnel.
Results
-
Create performance breakthroughs.
-
Painlessly meet or exceed project deadlines with quality.
-
Quickly develop project work plans that organize the work
and create accountability.
-
Participate in all aspects of team meetings, including
facilitation, planning, minutes, and agendas.
-
Develop a team mission that supports organizational goals
and priorities.
-
Encourage creativity to inspire breakthrough goal setting,
solving problems, and creating solutions using each team member's
expertise and perspective.
-
Promote trust across the agency utilizing essential
interpersonal communication skills.
-
Create a supportive environment, promoting equality and
breakthrough solutions. Define and enlarge team and team member
responsibilities, expectations.
-
Effectively make decisions which affect your team and it's
goals, while eliminating duplication of efforts.
-
Identify goals and achieve the goal of each decision,
creating various viable options and narrowing them to the best decision
option using data and analysis.
-
Improve a high leverage work process that aligns with your
team and organizational goals by identifying quality requirements of
customers, eliminating wasted time, irrelevant steps and personnel.
-
Develop process improvement goals and action plans;
implement and achieve action plans.
-
Learn the 6 step method to specify problems, analyze
causes, brainstorm solutions, select solutions, establish goals and
develop and implement an action plan.
SOMETHING
TO DO
Use
the 6 point decision making method below to communicate with your
team. You can change any of the example answers to suite the needs of
your particular agency.
Prepare
the form together with a 6 * A4 report that states how the decision
making went, problems with procedure and advantages of the procedure.
Feel free to include any comments of the panel. Briefly describe the
members of the panel and their input into the decision making
process.
You
are given a general topic only. You can expand or change this if you
need to.
Which
new computer system should the agency buy?
Decision: Which of 4 potential systems designed for real
estate offices
should the agency buy?
Potential
vendors: Real Estate Computer Systems, Console, Micro Development CMS.
The
Ultimate Goals: The best outcomes possible for the decision. (Help the
team brainstorm more ultimate goals).
Get
the best price
Get
the best quality.
Now
help the team select the best ultimate goal. Write it here:
Criteria: Ways to measure the top ultimate goal(s). (Help
the team brainstorm ways to measure the selected goal):
Compare
the cost differences:
Measure
the quality standards of different providers.
Put
a check next to the most important criteria.